Shipping Policy

 

Effective date: October 26, 2026

Shipping is free on every order, with no minimum. Here's how your order gets from us to your door, and what happens if anything goes wrong along the way.

At a glance

• Free shipping on every US order
• Orders are processed in 1 to 2 business days
• Most orders arrive 3 to 7 business days after they ship
• Every order ships from a US warehouse and comes with tracking

1. Where we ship

We ship to street addresses in the United States. We can't ship to P.O. Boxes or APO/FPO addresses, and we don't ship internationally at the moment.

2. Free shipping, no surprises

The cost of shipping is already included in our prices, so nothing extra is added at checkout. Every order ships from inside the US, so there are no customs or import charges.

3. Processing time

We process orders within 1 to 2 business days (Monday through Friday, not including US federal holidays). As soon as your order ships, we'll email you a tracking number.

4. Delivery time

Most orders arrive 3 to 7 business days after they ship. That means most customers receive their order within about 5 to 9 business days of ordering. These are estimates, not guarantees. Bad weather, carrier delays and busy periods like Black Friday and the holidays can add a few days.

5. If your order is delayed

If we can't ship your order within the time shown above, we'll email you before that time runs out. We'll give you a new shipping date and the choice to cancel for a full refund. If you cancel, or if we can't ship your order at all, we'll refund you in full to your original payment method within 7 business days. We'll never give you store credit in place of a refund you're owed.

6. More than one package

We work with several US fulfillment partners, including Amazon. If you order more than one item, they may arrive in separate packages on different days. Some items may arrive in our fulfillment partner's packaging instead of Kinara Life packaging. You'll get tracking for every package.

7. Carriers and tracking

We ship with carriers such as USPS, UPS, FedEx and Amazon Logistics. Every order is tracked from our warehouse to your door.

8. When your order becomes yours

Your order is our responsibility until it's delivered to the address you gave us. If anything is lost or damaged before then, we'll make it right.

9. Lost, late or damaged packages

• Tracking says delivered, but you don't have it. Please check with neighbors, your mailroom and around your property first. If it still hasn't turned up, email us within 7 days of the delivery date and we'll open a claim with the carrier.
• It arrived damaged. Email us within 7 days of delivery with photos of the box and the item. We'll send replacement parts, a replacement, or a full refund at no cost to you.
• It's well past the estimated delivery date. Get in touch and we'll follow up with the carrier for you, or cancel and refund your order, whichever you prefer.

10. Address mistakes

Please double-check your shipping address at checkout. If you spot a mistake, email us right away and we'll fix it if your order hasn't shipped yet. We can't be responsible for orders delivered to an incorrect address entered at checkout. If a package comes back to us as undeliverable, we'll contact you to arrange reshipping.

11. Questions?

Kinara Life (a brand of Laird Ecommerce LLC)
Email: support@kinaralife.com
Phone: +1 307 213 7605
Hours: Monday through Friday, 9:00 AM to 4:00 PM Pacific Time
Office: 30 N Gould St Ste R, Sheridan, WY 82801, United States (please don't send returns here)

We may update this policy from time to time. Any changes apply from the date they're posted here.