Refund policy

Return and Refund Policy

 

Effective date: October 26, 2026

We want you to love what you buy from Kinara Life. If something isn't right, here's exactly how returns and refunds work, so there are no surprises.

At a glance

  • You have 30 days from delivery to send an item back.
  • Changed your mind? Return it unused and in its original packaging, and we'll email you a free return label.
  • Items that touch your skin must also be unopened for a change-of-mind return.
  • If your order arrives damaged, faulty or wrong, it costs you nothing. We'll make it right.
  • Please email us first. Returns must use the label we send you.

1. Your 30-day return window

You have 30 days from the day your order is delivered to send it back. Your item must be dropped off with the carrier within 30 days of delivery. Please ask for your return label by day 25 so there's time to get the label to you and drop the package off. We can't accept returns dropped off after 30 days.

2. If you change your mind

No problem. You can return an item for a change of mind if it is:

  • Unused and in the same condition you received it
  • In its original packaging, with all manuals, accessories and inserts
  • Sent back using the return label we email you

There's no restocking fee and no charge for the return label.

3. Items that touch your skin

For hygiene reasons, massagers, acupressure mats, grounding mats, resistance bands and other items that touch your skin can only be returned for a change of mind if they are unopened, in their original packaging, with any seals intact. This doesn't affect items that arrive damaged, faulty or wrong. Those are always covered under section 5.

4. What we can't take back

  • Items marked Final Sale
  • Gift cards
  • Skin-contact items that have been opened or used (unless they arrived damaged, faulty or wrong)
  • Items damaged by misuse, changes you've made, or use that doesn't follow the manufacturer's instructions
  • Items sent back without our return label, or dropped off more than 30 days after delivery

5. Damaged, faulty or wrong items

We're sorry if this happens. It won't cost you a cent to fix. Email us within 7 days of delivery with your order number and clear photos of the item and its packaging (and a short video if the item doesn't work). We'll send a replacement or give you a full refund. If we need the item back, we'll email you a free return label.

6. Manufacturer warranty

Many of our products come with a manufacturer's warranty against defects in materials and workmanship. The length and terms vary by product and are listed in the paperwork that comes with your item. In your first 30 days, just contact us and we'll take care of it. After that, we'll either handle the claim with the manufacturer for you or put you in touch with them directly, whichever gets it resolved faster. Warranties don't cover normal wear and tear, accidental damage, or use that doesn't follow the instructions.

7. How to start a return

  1. Email support@kinaralife.com with your order number, the item you'd like to return, the reason, and a photo of the item.
  2. We'll check it qualifies and email you a free, prepaid return label, usually within 1 to 2 business days.
  3. Pack the item securely in its original packaging, attach the label, and drop it off with the carrier shown on the label (usually UPS) within 5 days of receiving it, and no later than 30 days after delivery. Keep your drop-off receipt.

Please only use the label we send you. Returns sent any other way, or to our Wyoming office, can't be processed or refunded.

8. Your refund

Your return goes back to our US warehouse. Once the warehouse has received and checked it, we'll refund you to your original payment method within 5 business days and email you to let you know. Your bank or card provider may take a few more days to show it. Shipping is free on every order, so there's no shipping charge to deduct.

If an item comes back used, damaged or missing parts, the warehouse may charge a fee of up to 50% of the item's price. If that happens, we'll take that amount off your refund, and we'll always send you the details and explain why first.

9. Exchanges

We don't do direct exchanges. If you'd like a different size, model or color, return the original under this policy and place a new order for the one you want.

10. Canceling an order

We send orders to our warehouse very quickly, often within a few hours, so please email us as soon as possible if you need to cancel. If your order hasn't been sent to the warehouse yet, we'll cancel it and refund you in full within 7 business days. If it has already gone to the warehouse, it can't be stopped. You can either refuse the delivery when it arrives, or return it under this policy. Either way, you'll get a full refund once the item is back at the warehouse.

11. Your legal rights

Nothing in this policy takes away your rights under federal or state consumer protection law. If this policy and the law ever disagree, the law wins.

12. Questions?

Kinara Life (a brand of Laird Ecommerce LLC)
Email: support@kinaralife.com
Phone: +1 307 213 7605
Hours: Monday through Friday, 9:00 AM to 4:00 PM Pacific Time
Office: 30 N Gould St Ste R, Sheridan, WY 82801, United States (please don't send returns here)